Return and Refund Policy

At Prime Zone Store, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, you may return eligible items within 7 days of delivery for a refund.

Eligibility Criteria for Returns:

To be eligible for a return, items must meet the following criteria:

1. Unused and in the Same Condition: Items must be unused, undamaged, and in the same condition as received.

2. In Original Packaging: Items must be returned in their original packaging.

3. Proof of Purchase: A valid proof of purchase, such as order number or receipt, is required for all returns.

Non-Returnable Items:

Certain items are not eligible for return. These include:

• Gift cards
• Downloadable software products
• Some health and personal care items

Return Process:

To initiate a return, please follow these steps:

1. Contact our customer service team at support@primezone.info or 923207491004 to request a return authorization.

2. Pack the item securely in its original packaging, including any accessories, manuals, and documentation that were included with the product.

3. Ship the item back to us using a trackable shipping service. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part

Refund Process:

Once your return is received and inspected, we will process your refund within 3 days. Refunds will be issued in the original form of payment. Please note that shipping charges are non-refundable, except in cases where the return is due to a defect or error on our part.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to arrange for a replacement or refund.

Contact Us:

If you have any questions about our return and refund policy, please contact us at email support@primezone.info or 923207491004